Pure Maintenance
Pure MaintenanceCase Study · PMUK-CS-2026-005
Case Study · Case Study - Pure Home Norwich · September 2025

It became a different house.

A rented house in Norwich with mould creeping through the rooms, a smell you couldn't ignore, and flies everywhere. Days after treatment, it was unrecognisable.

Debbie Rhodes
Trustpilot · Verified Review ↗

"I really can't rate this company highly enough — worth every penny."

— Debbie R.
Airborne mould reduction
99.89%
Independently verified · Eurofins Built Environment Testing
Whole house treated
1 day

Survey, air samples and dry-fog treatment in a single day

Below outdoor reference
103x

Airborne spore count measured below the outdoor sample that day

35Weeks
Eight-month follow-up

"It was like a different house. No smell whatsoever, so much cleaner and not a single fly in sight."

Debbie · Verified check-in
D.R
Client
Debbie Rhodes
Property
3-bed detached house
Package
Pure Home Treatment
Pure MaintenanceCase Study · PMUK-CS-2026-005

Mould, damp and flies.

Debbie's son had just moved into a rented house in Norwich - a place she'd hoped would be a fresh start. Instead, she walked into mould and damp spreading through the rooms.

There's a real dread that comes with finding mould taking over a place you've only just moved into.

Despite a hefty rent, the house was a state — mould and damp room after room, mouldy mattresses, flies everywhere, and a smell that hit you at the door.

Debbie rang round specialists. We quoted more than anyone she'd called. After paying so much rent for a place in this state, she feared spending again on something that might not work.

"We were nervous about forking out so much money only for it not to work."

We booked her in within days. Sam and Elliott surveyed, took air samples and found the root causes, then treated the whole house with dry fog. Our report set out the repairs the landlord had to make - the leverage she'd lacked.

01
Condensation at cold spots

High indoor humidity settled on cold surfaces faster than the home could clear it - the main driver of the mould, not rising damp.

02
Penetrating damp

A blocked rear downpipe and cracked pointing were letting rainwater track in through the external walls.

03
Unvented kitchen extraction

The kitchen extractor fan wasn't ducted to the outside, so cooking moisture had nowhere to go but into the air and walls.

Mould spores measured in the indoor air
Verified · Eurofins Built Environment Testing
Before
60,000
After
67
For reference · outdoor air that day
Outdoor
6,900

After treatment, the indoor airborne mould-spore count was measured below the outdoor reference sample taken the same day - a 99.89% drop, from 60,000 to 67 spores per cubic metre.

"It really is the gold standard, and when it comes to mould and the health consequences, you really can't afford to cut corners."

DebbieVerified customer review
Pure MaintenanceCase Study · PMUK-CS-2026-005

The process behind the transformation.

Four stages. One day on site. Independent lab evidence at both ends - before you spend and after we leave.

Step 01
Diagnose

Comprehensive survey and independent laboratory testing to identify the root cause — not just the visible symptoms.

Step 02
Treat

Patented two-step dry-fog process, applied throughout the property to reach every surface the air touches and reduce mould contamination, then an antimicrobial film to inhibit regrowth.

Step 03
Verify

Post-treatment lab testing gives written, independent evidence of the spore-count reduction. No claims without numbers.

Step 04
Check-in

A follow-up in the weeks after treatment confirms the result has held — clear air, no regrowth, and the evidence to prove it.

What a homeowner actually wants to know.

Any harsh chemicals — and when can the family go back in?

No bleach, and nothing left behind. People and pets are out for the day, back that evening once it's aired through. Applied under a COSHH assessment.

Does it treat the air, or just the surfaces you can see?

Both. The dry fog reaches every surface the air touches, not just visible patches. Independent testing put the spore count at 67 afterwards, down from 60,000.

How quickly do I get my home back?

Fast. The whole house was surveyed, treated and verified in a single day, and Debbie was booked in within a couple of days.

Is it worth it when cheaper options exist?

Debbie contacted several specialists and we weren't the cheapest. She chose the full package - survey, lab analysis, treatment and maintenance plan.

If you think you have a problem with mould, start with a survey.

Diagnostic moisture & mould survey. Independent US-tested treatment. Lab-verified results. 12-month limited re-treatment warranty (T&Cs apply).

Next steps
Not sure what's wrong?Book survey

A diagnostic visit to identify exactly what's happening — before you spend anything on treatment.

Know you have a problem?Fast-track

Subject to availability and survey findings, urgent cases may be booked within 24 hours — most homes treated in a single day.

Still researching?puremaintenanceuk.com

See how dry-fog works and why independent lab testing matters.