Her GP said it was the menopause.
For two years, her recurring infections were put down to her age. Her nutritionist asked the question her GP never had — did she have mould at home?
In at 8am, out by 4:43pm — a single visit
Indoor air tested 64 times cleaner than the air outside her home
“I can breathe easy. I can brush my teeth easy.”
Two years of being dismissed.
Trish moved house in 2021, just after losing her husband. Grieving and "not really on the ball," she missed the mould creeping through the grouting, the window frames — and the taps.
For two years, Trish lived with infections her GP attributed to her age. Trish was sceptical and looked for other answers.
The mould was everywhere — grouting, washing machine, window frames. Worst of all, black clumps came out of her bathroom taps. She was filling her water bottle from that basin and brushing her teeth in that water.
She scrubbed. She bleached. It kept coming back. Then her nutritionist asked one simple question: did she have mould at home? "Actually, yes," Trish said. "I didn't know it was a thing."
PMUK fast-tracked Trish — surveyed and treated the home in one day, within 72 hours of her first call. The survey turned up a major issue: an exposed cold-water tank in the loft. Richard covered it before treatment began.
"I was filling up my night water bottle from my hand basin — which wasn't very smart when I think about it."
Surfaces sat within a few degrees of dew point in every room, with average humidity at 61% — above the 60% mould needs to grow.
The ensuite extractor vented into the loft instead of outside. Kitchen and bathroom fans weren't fit for purpose. No trickle vents anywhere.
An uncovered cold-water tank in the loft evaporated moisture year-round — fed by the extractor dumping warm, humid air into the same space.
The post-treatment spore count in Trish's bedroom measured 64× lower than the outdoor reference sample taken that day — a 99.92% drop from her pre-treatment count.
"I haven't had to demould my grouting since you've been here. There's nothing — zero, not even a whiff of it."
The process behind the transformation.
Four stages. One day on site. Independent lab evidence at both ends — before you spend, and after we leave.
Comprehensive survey and independent laboratory testing to identify the root cause — not just the visible symptoms.
Patented two-step dry-fog process sterilises the whole home and lays down an antimicrobial film to inhibit regrowth.
Post-treatment lab testing produces written, independent evidence of a healthy environment. No claims without numbers.
Twelve months on, Trish's home was still clear. No regrowth through a damp winter — taps clean, grouting and washing machine spotless. Results vary.
What a homeowner actually wants to know.
The NHS recognises that damp and mould can aggravate respiratory conditions; Awaab's Law sets strict landlord timescales for addressing it. Trish, in her own words: "I'm a firm believer it mattered — because I've seen the proof."
Every technician is trained, vetted and respectful. Richard arrived in protective shoe coverings, walked Trish through every step in plain English, and messaged updates while she was out. "I was perfectly relaxed in leaving him in my home."
A protective film helps limit regrowth, supported by PMUK's 12-month limited retreatment warranty (subject to applicable terms). Trish came through a damp winter mould-free a year on. Results vary with conditions and moisture sources.
The property is vacated during treatment. Re-entry follows the prescribed ventilation and clearance process. The actives are applied under a COSHH assessment and break down to acetic acid, water and oxygen, ventilated out.
If you think you have a problem with mould, start with a survey.
Diagnostic moisture & mould survey. Independent US-tested treatment. Lab-verified results. 12-month limited retreatment warranty (T&Cs apply).
A diagnostic visit to identify exactly what's happening — before you spend anything on treatment.
Urgent cases can be treated within 24 hours. One-day turnaround on most homes.
See how dry-fog works and why independent lab testing matters.